Delete my account
In the app
Profile → Delete my account. It's deleted right away: your program, your sessions and your progress. We only keep, without your name or email, the record of what you agreed to and the billing records, because the law requires it.
Deleting your account doesn't cancel your subscription in the App Store or Google Play: cancel it there, as chapter VIII of the Terms explains.
Email us at privacidad@vadonaa.com
- Preferably from your account email: that way we know it is you. If you write from another email, attach a valid official ID (voter ID, passport or professional license). You can also do it from the app, in Profile → Privacy → "Request a copy of my data", which opens an email with the subject already written; send it from your account email.
- Tell us your name, your account's email, which right you want to exercise and a clear description of what you're asking for.
- Deletion: you can also do it yourself right away from Profile → Delete account, without emailing us.
- We answer within 20 business days of receiving the complete request. If it applies, we carry it out within the 15 business days after our answer.
- It's free.
We'll never ask for your password.
How long we keep your data
| Situation | What we do |
|---|---|
| Your subscription ended | We keep your data for 12 months so you can pick up where you left off. We email you 30 days and 7 days before deleting it. When the period ends, it's deleted |
| You delete your account | It is deleted immediately: account, profile, health data, programs, sessions and logs, and also the access with Apple or Google; if you signed in with Apple, we ask Apple to revoke Vadonaa's access, and we ask our subscription and usage-measurement providers to delete what they have about you. The only things that remain, without your name and with your email turned into an encrypted fingerprint that only serves to find them if something must be proven, are: the record of your consents and of your purchase and the billing records (last rows), the commissions already paid to an athlete if you came with their code, the AI spending figure, and a note that we requested deletion from those providers. Technical logs, error logs and the copy of the emails expire on their own within the periods in this table |
| Technical and error logs | Up to 30 days |
| Record of calls to the AI model, without their content | While your account exists. If you delete it, the record remains only as a spending figure (call type, tokens, cost and date), with no link to you. The provider keeps what it receives for a limited period under its terms (today, 30 days at most) and then deletes it |
| Backups | Once enabled, they expire on their own within 30 days at most after deletion |
| Record of your consents and of your acceptance of the terms and of your subscription charge (which text, when, from which app version and from which IP address) | They are blocked and kept for 10 years from the deletion of your account, because the Commercial Code requires keeping the data messages of a contract for that long (article 49); then they are erased. They are only used to prove or defend that contract |
Blocked means the data is no longer used for anything: it only exists to prove, if needed, that you gave your consent or that a transaction took place.