Frequently asked questions
What people ask us most, from before you start to when you're already training.
Before you start
Do I need a gym?
No. You can train at home with your own bodyweight, at the gym, or both depending on the day. At home you don't need any equipment: at most a sturdy chair or a step.
What if I have an injury?
When you start, you tell us which areas need care (knee, lower back, shoulder…) and Vadonaa's AI builds your program without the exercises that load them. One thing, though: Vadonaa isn't a doctor. If you have an injury or a health condition, talk it over with a professional before you start — your program will be here when you're ready.
What exactly does the AI do?
It builds your week: picks your exercises and spreads the work across muscles, using what you did the week before. Sets and reps come from a table for your goal and level, and it never tells you how much weight to load. It doesn't invent exercises or give medical advice: it chooses from the ones we've already reviewed, each with its own video.
What languages is it in?
Spanish and English. It starts in your phone's language, and you can switch any time from your profile.
Once you're training
What if an exercise isn't at my gym?
You mark it and get another one that works the same muscle group, instantly. If your gym gets it later, you re-enable it from your profile.
Does it work without signal?
For training, yes: your week shows up offline and the sets you log are sent when you're back online. To build or adjust your week, you do need signal.
Your subscription
Is there a free trial?
Yes: 14 free days on both the monthly and the annual plan. You see the price and what's included before you start, the first charge comes on day 15, and if it's not for you, cancel before then from the App Store or Google Play — no calls, no hoops.
Do you offer refunds?
Vadonaa doesn't issue refunds on its own; that's why you get 14 days free to try all of it before the first charge. Charges are made by the store where you subscribed, so refunds are requested there and the store decides under its policies. On iPhone, ask Apple at reportaproblem.apple.com. On Android, ask Google Play: on play.google.com, Payments & subscriptions → Budget & order history → Report a problem. This doesn't limit the rights the law gives you. We never see your card.
Your account and your data
How do I delete my account?
In the app: Profile → Delete my account. It's deleted right away: your program, your sessions and your progress. We only keep, without your name or email, the record of what you agreed to and the billing records, because the law requires it. If you have an active subscription, cancel it first in the store where you subscribed (App Store or Google Play): deleting the account doesn't cancel it.
Does what I say about my injuries go to the AI?
No. Vadonaa's AI only gets the area you pick from a list, like knee or shoulder. If your injury isn't on the list, mark “Other” and we recommend talking to a professional before you start.
Do you sell my data?
We don't sell your data. If you'd like the list of providers that help us run the service, ask at hola@vadonaa.com and we'll send it.
If something goes wrong
How do I report a bug?
Email us at hola@vadonaa.com. Tell us which steps you took, what you expected and what happened; if you can, send a screenshot and your app version (Profile, at the bottom). We'll never ask for your password.
Question not here? Email us at hola@vadonaa.com.